Universal Graphics Ltd is Ireland’s leading fleet branding and signage company. We employ over 70 people across four locations in Ireland, providing a high-quality nationwide service to the Ireland’s best companies. With over 25 years’ experience in design, manufacture and installation of vehicle graphics, signage, and interior branding, Universal Graphics brings brands to life in the real world. We are a key branding partner for many companies and household names including Musgraves, Leaseplan, Guinness, Insomnia Coffee and many more.
Due to a large increase in our business, we are seeking a customer sales representative to assist us. In this role, you will play a critical part in ensuring the customer experience is delivered in the most appropriate manner.
The role will involve servicing all aspects of the consumer journey from pre enquiry to post production, providing valuable support to our sales and marketing function through effectively responding to customer and prospect queries. This role will involve social media, messaging, phone and face to face conversations. There will be an opportunity to learn and work with both the marketing and sales teams and extensive ongoing training and support will be a key feature within the role.
This role will be based at our Monaghan headquarters in Emyvale, and will report to the Head of Sales.
The detailed duties of the role involve:
Sales call handling:
- Take and follow up phone and visitor calls and web enquiries
- Explain the sales process to, and ask qualifying questions of, potential clients
- Enter details into CRM and other systems as appropriate
- Follow up quotations and customer enquiries both internally and with clients
- Schedule calls and meetings and make notes in CRM and other systems as appropriate
- Answer all customer queries relating to sales jobs
Sales support:
- Liaise between departments and branches to make sure that all customer queries are answered promptly and properly
- Liaise with scheduling team to ensure that a clean installation will take place
- Follow up with production, delivery and installation teams to ensure that product has been properly delivered
- Keep all records, activities, tasks, meetings, etc updated in the company CRM and other systems as appropriate
- Support the sales team as required
Content support:
- Must be proficient in the use of social media channels and be aware of the various channels that target customers engage and interact on.
- Should be confident in taking informal product photos that can be used in various content outlets such as social media posting.
- Distinct advantage to be confident in basic video recording through various social media and editing apps.
- Distinct advantage to be confident in explaining on camera about various products for social media posts.
The person:
- Ideally you will have at least 2-3 years’ experience in sales and customer service.
- Good computer skills, including MS Office, a warm personal and telephone manner, and good communication skills will be critical.
- Knowledge and experience of the fleet branding and signage business is not necessary but will be an advantage.
You will be:
- Goal oriented
- Organised and diligent, calm and persistent
- Customer focused – will not rest until the customer is happy
- Able to multi-task effectively
- Energetic, quick to learn, and self-motivated
- Works well within a team
We offer a very attractive and competitive salary and benefits package to the right candidate. You will receive comprehensive coaching and training.
Please email you CV and a cover letter in confidence to [email protected] or apply via the online form.